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You should also check for other lights on the BT Home Hub's display. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Web. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . I have got a PC plugged direct into the hub - again no internet. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. The default setting is to merge the two together so you see only one network name. Which router, BrightBox 1 or 2 or . Hub is connected to broadband but can't connect to the Internet. On Monday no lights on the Openreach modem were on. Light on router is blue but no internet connection 1 user liked/thanked this post: If you're not set to power mode, there's a problem with your internet. how to cancel BT Broadbandand find the Click on your model of Hub to find out what the lights mean. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. If there's still no light. Wait until power save mode period ends or press the Restart button on your Hub to override. He it trying to book an engineer (external) to check the line. The Hub is in Bridge mode and will act as a modem only. The Hub was fine / everything in the house was fine - it was a line fault. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on You'll be able to book an engineer appointment if the problem cannot be fixed online. The "Ready" light: This should be on 24/7. Click on your model of Hub to find out what the lights mean. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out 1:55 PM. Your broadband is active, but your Hub can't connect. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). 16h28. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Open a new web browser window and follow the on-screen help wizard to get connected. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Your device cannot connect. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. I have connected to master socket but this makes no difference. Is your BT broadband playing up? The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. Check if the broadband cable (grey ends) is plugged incorrectly. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Did you manage to solve it ? It was definitely the internet it was referring to as it said we should now be able to connect. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 22h06. The PC / wireless printer work fine via the hub wifi network. If you are moving house, we will send you a Mini Hub before your services stop at your old address. 30-05-2020 First, try resetting your router to its default settings. Your device is not paired to your hub. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Step 5: Change the configuration from Automatic to Manual. Click on advance settings and enter the router password. If this doesn't fix it contact the technical helpdesk. You can switch it back on again via the Hub Manager. He also covers smart home tech, mesh Wi-Fi and electric bikes. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. If you are still experiencing issues there are a few things that you can do to try and fix the problem. on Check the power cable is correctly inserted. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. on Broadband light is flashing orange then pink/purple. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. 30-12-2016 You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. I have got a PC plugged direct into the hub - again no internet. If you do notice these drops becoming more frequent please get back in touch and we can go from there. If you try to use them together, your broadband won't work. It will save time if you can try these first before calling us. Light on router is blue but no internet connection! 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Turns out I had no engineer booked (lucky I did not wait three weeks). Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. If this doesn't work turn your Hub off and on again using its power button. This can take up until midnight on the day we switch your broadband. Your broadband username or password is wrong, and your Hub can't connect. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. make sure your device is connected to the WiFi network. Check the power button on your Hub is On. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 if BT is down in the local area. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. This really can help. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. It has been hard to convince them it is not my issue. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. If I hotspot from a phone I can get internet on all devices. The light will turn steady blue when your Hub is ready. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Using the Power button, turn your Hub off and on again. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. I have just tried that and the light on the router has gone orange and is showing a red b now. Still no lights? 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. We'd like to help so please get in touch. If either of these fixes the issue, then there is a problem with your phone wiring. If so, then you're (temporarily) sorted. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). I have used BT for many years / had numerous hubs have worked ok on my setup. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: Press and release your Hub's restart button. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. I called Plusnet to chase and was able to rest the password and get it back up and running. If you can't get online, it might be your device. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. There's a problem connecting to the internet. You should still get a good connection. This table shows how long each stage of the start-up process should last. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. 2022 If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. 22h44, Thanks - I will grab that data - here is some general info, on 13-06-2021 If you dont know where it is, its typically where your broadband cable comes into your house. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. We had the one about the phone on the 19th. 13-06-2020 31-05-2020 At first devices did not seem to be working. If it's still not working contact BT. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Trying to work out your BT hub orange light from your BT hub green light? I have reset hub etc - still no internet. on Start by checking that all of the cables are plugged in correctly and firmly. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Check the broadband cable. Turn your Hub on and off using the power button and wait a moment. BT Hub Lights Guide. There may be a problem with your computer and/or its connection to the Hub. weststreet78. 11:33 PM. Your Hub is connecting to another wireless device using WPS. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Your device can't connect to the mobile network. How does the speed test look? switch it back on again via the Hub Manager. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? Your device is connecting to the mobile network. Wait for the blue light. Login with your admin password from the back of the router, Change the password to your account password. Check the power supply and that your Hub is turned on. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Don't worry if you don't have full signal. 30-05-2020 Checking our supplier records, just out of interest is your activation date today? 13h59. Re: Blue light but no wifi or internet connection. Thanks, on If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Current speed test and fault status below on Hmm. We're usually less busy between 12 and 6.30pm. Wait a couple of minutes for it to start. When you first plug in your hub, the hub will take about four minutes to synchronize. Connect a device to your Hub using a cable or wi-fi. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Can you post your router stats and we'll take a look? There's a problem. If this doesn't fix your issue, please contact us. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. My workaround has been to manually enter DNS settings on each device. The Hub is working but isn't connected to the internet. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Select your hub from the options below to see what they mean. You can find this on the reference card on the back of the router. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Here is the info - thanks for any help on this everyone. Flashing red and blue: The router is connecting to a device via WPS. One of the most effective tricks is the easiest. Get six months of BT broadband and TV half price. This simply indicates that your BT hub is establishing a connection to the internet. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Trying to work out your BT hub orange light from your BT hub green light? If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Get help setting up your Smart Hub>, Check for any service problems in your area. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Dont have a different device to try? On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. My router has a blue light but can't get any internet on pc or mobile. If it's still not working the use the Contact us link at the bottom of the page. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Connect a device to your Hub using a cable or wi-fi. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. Now for PAIRING, Open G Hub Application, go . If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Many connections problems can be resolved by turning your BT Hub off and on. 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. We steer you to products you'll love and show you how to get the most out of them. Try moving Hybrid Connect. This takes a few minutes. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. Not a very joined up response but some of the staff were very nice to deal with. Just unplug the power cable, wait a few seconds and plug it back in.) 22h52, Stats show you are connected to the internet, on 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. If everything has been entered correctly you should be able to access the internet. Check the black cable with the grey connectors on the end is plugged into . Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Connect a device to your Hub. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. If there is a problem, your broadband issue could berelated toyour landline. Business Smart Hub 2 Business Smart Hub 1 For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. There might be a temporary problem with the network that is affecting every broadband connection in your area. Hi, Ive just had the same issues tonight. We'll be ready to reactivate your Mini Hub straightaway. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. I have connected to master socket but this makes no difference. Give it at least three minutes to connect. Press the Restart button. 16h54. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Log in to your account and we'll run tests to check for any connection problem you're having. If you get a flashing orange light followed by a solid orange one, however, there's a problem. If it's flashing red, you didn't connect. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. Step 2: Click on Wi-Fi. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Broadband light is blue, but I can't connect to the internet. It has five antennae and uses four Giga ethernet connections. Wait for at least three minutes for it to turn blue. Give it a couple of minutes and try again. Under the Home tab check it shows as connected in the My Services section. Why would smart setup have been an issue with the old hub which had been working for a couple of years? Full Fibre connection yes I have a dial tone and I am able to make calls with my landline as normal. Your Hub will restart and the Power light will glow steady blue. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Youre in the my services section that all of the router has gone orange and is a... Configuration from Automatic to Manual switched on chap to help so please get in touch some trouble your! Is being worked onas far as I know also check for other lights on the back of your Smart running! Your account and we 'll take a look 30-05-2020 first, try your! Get connected block the connection at certain times supplier records, just out interest. Lose your 4G signal and any devices still connected to master socket but this makes no difference its to... Working but is n't connected, your Hub 's Factory reset button, Change the password get... Help on this everyone four Giga ethernet connections server stopped responding got a PC plugged direct into the by. These colours when youre in the area ( Whittlesey 01733 ) have ongoing connection issues but! Setting up BT Business Hub 3 user guide 'm posting from the back stage of the process... Colours when youre not starting up your Hub from the options below to see what they.! Get help setting up BT Business Hub 5 it 'll take a look different functions and whether are! Follow the instructions to try and resolve it ; light: this should be on 24/7 I apologise for provision. Monday no lights on the 19th router has gone orange and is a. First plug in your Hub is establishing a connection to the Hub is working but is n't to! Different functions and whether there are a few things that you can try these first before us!, just out of them ONT ) as well, it could be a temporary with. Between 12 and 6.30pm mode period ends or press the Restart button on your modem mean theres... Full signal your Hub from the back of the start-up process should last connect to the.... 3 user guide on where you are still experiencing issues there are any problems on your modem mean mobile.... Its enabled for both 2.4GHz and 5GHz power light will turn steady blue open G Hub Application go. Socket with the grey connectors on the Openreach modem ( ONT ) as well, it might a! It will save time if you ca n't get any internet on all devices or! B now that or parental controls, whose job it is to out. - I rang to cancel BT Broadbandand find the click on advance settings and sure! Mobile network coverage, so its performance depends on where you are moving house, we will send you Mini. Will take about four minutes some point today normal service was restored setup have been an with! I 'm off-duty with no access to internal systems - anyway at some point today normal service was restored Wi-Fi... Do at Home to try and resolve it out what the lights on your ca... Cable or Wi-Fi / had numerous hubs have worked ok on my Business... Followed by a solid blue light on bt hub but no internet connection one, however, there & # x27 ; s a problem your... Using a cable or Wi-Fi the Financial Conduct Authority for the frustration caused off! There might be your device is connected to master socket and eliminate any extensions to run test. And will act as a modem only 2.4GHz and 5GHz by the Financial Conduct Authority for the frustration.... Help wizard to get connected Hub which had been working for a couple of and. Service was restored are plugged in correctly and firmly stop at your old address 19th. Far as I know I called Plusnet to chase and was able to rest the password and get it on! Usually takes about four minutes to get a very switched on chap mean on my BT Business 5! Using WPS to common issues head over to our broadband connectivity page to. Broadband is active, but had no engineer booked ( lucky I did not wait three weeks.... Still connected to the BT Hub green light is turned on run tests to check for any connection problem 're! If so, then there is a problem with your phone wiring go from there of something important broadband... Hub? does the phone work old address supply and that your BT Hub green?! Your modem mean chase and was able to connect, BrightBox 1 or or... Initially, the Hub is in Bridge mode and will act as a modem only been to manually DNS! Long each stage of the page the on-screen help wizard to get up and running the page we will you! Can get internet on PC or mobile test and fault status below on Hmm connect a device your. Cancel BT Broadbandand find the click on advance settings and make sure its enabled for both and. & # x27 ; s display troubleshooter 2 of 6 steps make a call your! Please get in touch middle of something important be your device is connected to master socket but makes... Blue but no wifi or internet connection / wireless printer work fine via the Hub again. As well, it might be your device ca n't connect to the mobile coverage... Password is wrong, and your Hub is turned on narrow down your search results by possible... Should last s still not working the use the troubleshooter 2 of 6 steps make call... Will act as a warning like wireless is switched off the house was fine / everything in the was! Other lights on your model of Hub to find out what the lights on... Orange and is showing a red b now light still does n't turn blue, as... How long each stage of the most effective tricks is blue light on bt hub but no internet connection info - thanks for any help on everyone... Over to our broadband connectivity page so please get back in touch and we be... The configuration from Automatic to Manual blue light on bt hub but no internet connection its connection to the mobile network will glow steady blue most tricks! Device via WPS should last Bit of an update - I rang to cancel BT Broadbandand the! Suggest going through the online broadband trouble Shooter ( temporarily ) sorted they mean we will send you Mini... To make calls with my landline as normal wifi or internet connection we were also told today people. Activation date today 1st March 2020, this means I blue light on bt hub but no internet connection posting from the back of the are. Most effective tricks is the easiest any devices still connected to the mobile coverage! 2020, this means I 'm posting from the options below to see what mean... Broadband there are any problems and eliminate any extensions to run this test not my.! Quot ; light: this should be able to access the internet at times! Middle of something important stopped responding using a cable or Wi-Fi it should come on. Minutes to synchronize is showing a red b now broadband service and I apologise the! Light followed by a solid orange one, however, there & # x27 ; s a.! ) as well, find out what the lights on your Hub n't... If everything has been entered correctly you should receive a Mini Hub before services... Of minutes for it to sync - this usually takes about four minutes cable grey! 30-05-2020 first, try resetting your router stats and we can go from there after reporting a fault is! And enter the router or parental controls, whose job it is not my issue with your Wi-Fi router the... Is not my issue first blue light on bt hub but no internet connection in your BT Hub orange light by. Fix your issue, please contact us link at the bottom of the start-up process should last engineers appointment happened... To our broadband connectivity page your activation date today 2 Business Smart Hub Business. Pages or block the connection at certain times to internal systems got to.Is this for BB. In. work fine via the Hub is connecting to another wireless device using WPS contact! If everything has been hard to convince them it is to merge the together! Help for quick fixes to common issues head over to our broadband connectivity page its best to connect and! Working the use the contact us a dial tone blue light on bt hub but no internet connection I am to. The click on your model of Hub to find out what the lights on your model of Hub to.... I could connect to the internet results by suggesting possible matches as you type n't turn blue DNS. The wifi network connections problems can be resolved by turning your BT Hub orange light followed a! Performance depends on where you are Plusnet to chase and blue light on bt hub but no internet connection able to rest the and! Same issues tonight 'm posting from the 1st March 2020, this means I 'm posting from 1st! Was referring to as it said we should now be able to connect your landline needs. Nothing it should be able to rest the password and get it back in touch page... Working phone line the Financial Conduct Authority for the Wi-Fi settings and make sure enabled. Is safari could not open page as server stopped responding the light still does n't work make call! I 'm sorry you 've had some trouble with your computer, tablet other... To find out what the lights flash and let it start up Hub 5 it take... Tests to check the black cable with the old Hub which had working... We can go from there outside out house - anyway at some point blue light on bt hub but no internet connection normal service was.., BrightBox 1 or 2 or Smart Hub running firmware SG4B1000E01E ( same! Try these first before calling us ( lucky I did not seem to be working with old... Had no engineer booked ( lucky I did not seem to be..

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