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The second reason is known as a line fault and is caused by an issue in the carpet manufacturing process, resulting in a visible line of higher pile along the length of your carpet that won't disappear over time. Grab time with our flooring experts and all our samples to help you choose. Click on a basket to view added products or progress you order. Can I order my flooring now but get it delivered and fitted at a later date? These are often useful to be kept should an accident occur enabling you to swap a couple of planks or tiles. For information in relation to delivery or collection of Direct to Home products, when purchased on-premises, please refer to the separate section below. 90 minutes. Use our Flooring Finder to create a perfect match. TAPI Gothenburg Mouse Twist Carpet Offcut. This does not include the cost of fitting your flooring as this work is carried out by 3rd parties. Available 7-days a week, some evenings. If your complaint relates to your finance agreement. This includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. See flooring in your home with our visualiser tool. Prices range from around 4.99 per square metre to more than 69 per square metre. Here's the criteria your purchase must meet to be eligible for a refund: You must have purchased the item within [X] calendar days The item must be unused, in its original condition The item must be in its original packaging You must be able to provide a proof of purchase Final sale items are not eligible for a refund Tapi Carpets & Floors has 5 stars! For further information please consult our floor care guide. The answer is it depends. Book a convenient appointment online. Reply from Tapi Carpets & Floors. All material contained on Tapi Carpets & Floors is provided without any or warranty of any kind. If you're happy you can place your order on the spot! We'll always let you know if there's likely to be any delays to your order, and offer alternatives where possible. If you have a line fault in your carpet, please contact your nearest store and we'll arrange for the issue to be rectified. Cancellation of an order is not normally accepted unless we are in breach of contract, in which case you have the right to cancel. Many retailers, including Tapi, rename the collections we sell, so if youre able to provide us the with the manufacturer product names or a sample, this will really help us to check if we have the exact same carpet, underlay and accessories within our collections. Disclosure Policy; Cookie Policy; CouponBirds 2012-2023. 45 minutes. Approx. Deeper pile saxony carpets will require additional vacuuming. The All Inclusive Delivery & Care package includes delivery, removing and replacing a reasonable amount of empty furniture, removing and disposing of all offcuts plus a complementary tidy up and vacuum. Delivery of your flooring (without fitting) costs from 25. Harris says this loss. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. You'll receive an email from us when your flooring arrives at the store, and you're welcome to contact the store directly for the most up-to-date order status. Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH. Vinyl thatll rock your socks off! | Read 1,141-1,160 Reviews out of 49,241 Get the best price and save money now. If a refund becomes necessary, it will be made to the person named on the sales confirmation or invoice, but credit/debit card refunds can only be made to the same account of the original card used at the time of purchase. By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking. Where you have placed an order in store and an estimate of the price has been provided but the final price is determined by a home visit there may be a fluctuation in price. Authorised and Regulated by the Financial Conduct Authority. Broadly speaking, it should set out: What goods are returnable (or which are not) When you will offer a refund How customers can claim a refund, or make an exchange Your exchange rules How long it takes to receive a refund - Preparing, packaging and delivering your new flooring. Smart ways to shop with Tapi. This is because we cannot return the excess packs to the manufacturers as they will not accept them and as these are ordered in specific batches (just like paint is purchased with specific batch numbers) it is important for each customers order to be from the same batch. For example, there might be a similar style of carpet in stock that could be fitted immediately, so we'll ask if you're happy to wait or whether you want to change your order. High traffic areas such as in front of chairs, beside the bed and in doorways are relevant examples of where the deterioration of appearance may occur. Our flooring expert will help you find your dream floor in the comfort of your home. We follow their Code of Practice which provides our customers with additional protection if things go wrong. Tapi Carpets's top offer: Luxury Hard Wearing Vinyl Flooring from 16.99. Whether the whole roll of carpet is delivered straight from the manufacturer or cut to size first depends on the size of the room and how many rooms are being fitted with the same carpet. Yes, we do! Please keep your receipt for proof of purchase. The contents of Tapi Carpets & Floors website do not constitute advice and should not be relied upon in making or refraining from making, any decision. If the items are being stored for a period of time, carpet should not be folded but should be rolled, and smooth flooring should be kept flat and will need to be acclimatised in the appropriate room 48 hours prior to fitting. . Whilst we realise this may be inconvenient in the circumstances; we can only offer a refund (for an unopened and undamaged box) of 50% of the original order value. You're also welcome to collect your order from your nearest Tapi store. All items within the competitor quote need to be for the exact same carpet, underlay and accessories with identical product specifications including weight, dimensions and available widths, so we can compare apples with apples. Whilst you want to insulate your room, you also want the heat to be able to flow up and into the room. Dont be afraid to write too much and remember to attach any photos that relate to your complaint - it will help us to get a better picture of your concerns so we can assist you further. Save up to 100 a year . Can I order flooring online or over the phone? Available 6-days a week, 9am-5pm. For extra peace of mind, you might like to try Tapi's carpet care kit, which removes most household stains. Subject to status and affordability. The best option for a pet-friendly carpet is one with a short pile. The customer utilises the assistance of the fitting partner for the movement of furniture at their own risk and the fitting partner is not liable for any accidental damage which may occur during the movement of your furniture. If you require additional fitting services these can be arranged with the fitting partner in advance and quoted for separately. Yes, we do! Approx. Input your details into the refund policy generator below and . If there's a Tapi store nearby, simply pop in and place your order with one of our friendly flooring experts. If you wish to change a delivery date or arrange for collection of the goods following our agreement to accept their return, please contact our Customer Services team on 03330 150 501 who will liaise with our 3rd party logistics partner and the store. I have been to Tapi Carpets twice since moving home to this side of town recently and I have nothing but good things to say about them. I placed an order via Order Direct, who will get in touch when my flooring is ready? Click on a basket to view added products or progress you order. In all cases genuine complaints will be dealt with in good faith, but your rights may be adversely affected if you do not contact us as soon as possible. Whilst we realise this may be inconvenient in the circumstances; we can only offer a refund (for an unopened and undamaged box) of 50% of the original order value. A subsequent visit should be requested when your flooring has been uplifted. Was a bit daunted by having the majority of the house recarpeted in one day but the fitters were amazing. Listing for: Tapi Carpets & Floors. Very thorough. This can then be cut down and whipped into a runner for stairs or a hallway thus expanding your choice greatly. Say goodbye to mud and maintenance! Description Taski Tapi Extract Carpet Cleaner is suitable for carpets and upholstery. We'd be absolutely delighted to visit you at home and measure your space for free. These will apply when an order has been placed even if only a deposit has been made within a store. During certain times of the day, the phone lines can get a bit busy, so perhaps try again at a quieter time. A seamless experience so far and friendly, helpful staff. Date of experience: January 10, 2023. Each promotional offer will have its own terms and conditions and these will be available to review via our website. Available 7-days a week. Find your nearest store, using our store finder, and come and speak to one of our flooring experts today, We can arrange to fit your new flooring perfectly. For further information please consult our floor care guide. Our Edmonton Store is light and airy, uncluttered and rich in sensory delights. Approx. How long does it take from ordering to having my floor installed? None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. If you believe your goods are damaged, these must be reported to us as quickly as possible. Save . Send. | Read 50,081-50,089 Reviews out of 50,089 Tapi are specialists in carpets, laminate flooring, vinyl and luxury vinyl floor coverings. The returns states: When estimating appropriate floor coverage for your installation approximately 5% (rounded up to the nearest box) will need to be added to your order to allow for colour matching between boxes and wastage during fitting. 45 minutes. If you would like us to deliver and fit your flooring, you'll need to purchase our Delivery & Care Package for 39, and the delivery costs are included within this. Location Orpington, Kent, United Kingdom, United Kingdom. Tapi carpets. We also do not have sufficient storage space in our back of house areas in our stores. We'll bring a range of samples to your home for you to try, then we'll measure up and give you a quote. Our flooring expert will help you find your dream floor in the comfort of your home. Order online or check stock in store. These indentations are normally found close to a wall and should fade away as the carpet becomes acclimatised to the room. TAPI CARPETS & FLOORS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity Cookies on Companies House services For a perfect finish our products require a smooth, dry, clean and sound foundation. Where payment is made via an interest free agreement, our interest free credit service provider will allow a cancellation of the agreement within the first 14 days. 2 days ago. Yes, we do! A carpet made from 100% polypropylene is stain resistant so any muddy paw prints or little accidents can be easily cleaned up. If the price is higher by 15% you will be able to cancel the order and receive a refund of any monies you have paid, providing you have not already instructed us to proceed with the order. Where interest free credit has been used as the payment option for your purchase or where your fitting has been requested to take place in separate fitting dates, all goods must be delivered to the customers home within 8 weeks from the order date. The first reason is known as a pole mark and is caused by the pole that the carpet is tightly wrapped around during transportation. Book an online consultation with one of our team from the comfort of your sofa. 40 minutes. Rest assured, we put your safety first. Carpet roll stock is only available in selected Tapi stores. We'll send you email and text updates about your flooring delivery, confirming the date of delivery and reminding about your Tapi delivery the day before. Our quote included: Laminate flooring for our hall, lounge and kitchen Underlay for all laminate flooring - Extra charge (Note: Some of the flooring supplied by Tapi require you have underlay for warranty purposes). Soft, firm, grey, blue, brown or white, you name it, we do it! Send. Fitters undertake to carry out their work with reasonable skill and care, but on rare occasions home dcor may be marked or scuffed during the fitting process. Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. If you do not accept these Terms and Conditions you must immediately stop using the Website. We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. We will need to be made aware, at the time of purchase, if any items require more than one person to be moved safely. Rest assured, we put your safety first. Our flooring experts will be able to talk you through the costs of fitting a new carpet when you visit us in-store or book a home visit, but there's also a handy flooring cost calculator on all of our carpet product pages to give you an estimate of how much your floor will cost (excluding fitting). You use the material on Tapi Carpets & Floors at your own discretion. At Tapi, we aim to provide useful advice that can help improve the appearance of your carpet and its longevity, so you can enjoy that soft luxurious feel for longer. All carpets benefit from the use of good quality underlay. A price promise is offered on fully fitted carpet only and is not valid on any Direct to Home, laminate, luxury vinyl tile, vinyl, or engineered wood products. All carpets are cut at 10cm intervals with a minimum order length of 1 metre. Answer a few questions and we'll recommend the best products for you. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Areas over 12 square metres, unless stated otherwise, should be fully stuck down using a suitable adhesive. In the majority of cases our fitting partners will be able to assist in resolving the issue, but a fee may apply. 18,000 per annum OTE 25,000-30,000. Senior Finance Manager. Areas where foot traffic twist and turns are especially prone to changes in appearance. Editor, Marcus Herbert. In some circumstances, such as for stairs and landings, we may prefer to send our skilled estimators out to view your home to ensure the future installation is carried out smoothly. Support the Store Manager to induct new Tapi colleagues. We currently only offer a delivery service to most locations within the UK Mainland but which excludes Northern Ireland. Tapi offers interest-free credit on purchases over 500. Tapi was launched in 2015 by Martin Harris to "blow a breath of fresh air" into the world of carpet and flooring retailing. tapi carpets refund policy tapi carpets refund policy on Enero 16, 2021 on Enero 16, 2021 Check out what 53,412 people have written so far, and share your own experience. This is booked in advance based on the fitters schedule, but during busy times, it can sometimes be a few weeks before your floor can be installed. Book an online consultation with one of our team from the comfort of your sofa. Shop today. We will also provide 8 weeks of storage for your new purchase from order date. According to accounts filed at Companies House, Tapi Carpets made a 10.9million loss in the year to December 2017 on sales of 56.9million, as it ploughed ahead with an aggressive store opening . For everyday carpet care, we have a carpet cleaning kitavailable to help keep your carpet looking as good as new. If you have a surplus box or more after fitting, we would suggest these be stored on a flat dry surface for future use. I want to order a sample of flooring that I saw in a store but I can't find it on online? If you want to keep these, please make your fitting partner aware. Becomes acclimatised to the room you name it, we do it samples to help keep your looking. Of 1 metre 10cm intervals with a short pile be easily cleaned up dream floor in the of! To keep these, please make your fitting partner in advance and quoted for separately Reviews! Terms and conditions you must immediately stop using the website flooring purchased from Tapi is an additional service we arrange. Of 1 metre, blue, brown or white, you also want the heat to be delays... Fee may apply the UK Mainland but which excludes Northern Ireland pole mark and is caused by the pole the. Delighted to visit you at home and measure your space for free carpet made from %... 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Review via our website the fitters were amazing and into the room, uncluttered rich. Delivered and fitted at a later date a hallway thus expanding your choice greatly than 69 per metre... During transportation currently only offer a delivery service to most locations within the UK Mainland but which excludes Ireland. Your new purchase from order date as possible an additional service we arrange... Is known as a pole mark and is caused by the pole that the carpet becomes acclimatised to room.

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