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Complete your application form Get in touch with our Feedback and complaints team: TLScontact aims to provide a first-class application experience. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. Log in to your TLScontact Account. You must not disclose it to any third party. Learn more about us Our government clients in particular, we will not be liable for: _gid Google Analytics Used to distinguish users 24 hours Name Purpose Description Storage Period We use reports provided by Google Analytics to help us understand website traffic and webpage usage. Analytics and Performance Cookies Here are the mandatory steps to apply for a Schengen visa. Our call centre is available from Monday to Friday from 08:00 - 15:30. 5. Further information on the specific cookies used on TLScontact websites can be found under the Which cookies does TLScontact use? and Which cookies do third Parties set on our websites sections of this policy. The aforementioned Data Controllers (our Clients) may, however, use profiling. to collect your passport or get our Express Courier Return service. The purchase shall not be deemed final until TLScontact has sent the Customer email confirmation of receipt of the order and has received full payment of the fee for the Service, where such payment is required. 6.1.2. Data protection Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors. TLScontact New UKVI Visa Application Centre in Victoria. HOW LONG WE STORE PERSONAL DATA? You might have some questions as you go through the visa process. It is not intended to amount to advice on which you should rely. By continuing to use . Attn: Data Protection Office If you already have an account, please login here. 14. We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. Erase the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data). You will be able to unsubscribe at any time. 3. Don't hesitate to visit our Help page or to consult our help sections below. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. USE OF COOKIES _ga Google Analytics Used to distinguish users 2 years Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; You will be contacted by our Visa Application Centre when your passport is ready for collection. Select your country of residence and the country that you are visiting to be redirected to the correct page: You must keep your account details safe We apply rigorous processes and process controls across our organisation and operate a single digital platform, TLSconnect to track all our activities and provide our government clients with real-time data on our operations and full traceability of all applications. They shall prevail over any other version and any other conflicting document. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. Cookie settings in Internet Explorer Links to other sites 11. We will never sell your personal data or use it in any way without your direct knowledge. Our Terms of Service, which sets out the terms and conditions upon which services offered by TLS Contact Processing Services Limited; When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. In case you decide to turn off cookies we have these helpful links below for you. Be genuinely held (where it states opinions); Due to the ongoing impact of Covid and global travel restrictions, UK Visas & Immigration are experiencing unpredictable demand across all visa routes. TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter Customers, you, your). For example, a third-party provider need to process your personal data to allow the payments of the services you have requested and to meet the applicable legal requirements. By continuing browsing the websites, you agree to provide consent to the use of cookies. Our site is only for users in Nigeria Third parties for legal reasons Request feedback to improve the quality of our services; The purpose of this privacy notice (hereinafter the Privacy Notice) is to explain how and why we use your personal data to ensure you remain informed and in control of your information. We exclude our liability for all action we may take in response to breaches of this acceptable use policy. 21. When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. Please have your TLScontact reference number or passport number ready prior to speaking with one of . User-generated content is not approved by us 2.4. We do not guarantee that our site will be secure or free from bugs or viruses. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. We will hold your personal information on our systems only for as long as is necessary to provide the service. WHAT DO WE COLLECT? By breaching this provision, you would commit an offence under your country of application applicable law. 15. For any and all claim with regard to the decision made with regard to your application please contact directly HMPO on the following link, Biometrics Enrolment service on the following link and for DNA testing on the following link. You also have the right to complain to a supervisory authority in your country or UK. TLScontact Centre - Nigeria Create your TLScontact Account Registration to this site will allow you to check the status of your application step by step. Will be kept secure and confidential; Ground and First Floors, Etiebets Place, 21 Mobolaji Bank Anthony Way, Ikeja, Lagos, Nigeria. 1. TLScontact is a registered trademark. We reserve the right to withdraw linking permission without notice. TLScontact will issue the Customer with an invoice upon payment of the Service. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. Travelling to the UK In order to comply with local Covid-19 health and safety regulations, you may be required to provide a body temperature reading, wear a mask and respect social distancing guidelines to enter our centre. These Terms of Service and the transactions resulting therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your Service order. Please enter the provided e-mail address and password during your account creation. You are responsible for configuring your information technology, computer programmes and platform to access our site. Scope of the Service TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; All e-mails from the system will be sent to this address. TLScontact companies Which cookies does TLScontact use? Our Clients are data controllers within the meaning of the GDPR and TLScontact may either act as a data controller or a data processer depending on the nature of the services/processing concerned. When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. Please choose the Visa Application Centre where you would like to submit your application. Promote violence; The grounds we may rely upon are: Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours. This is further demonstration of our commitment to Nigeria, . Third parties place the following cookie on TLScontact websites. By using our site you accept these terms Our Privacy Notice; Contact Us - TLScontact VISA APPLICATION QUERIES If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we can help you as quickly as possible. You may use our site only for lawful purposes. Prohibited uses TLScontact provides only the amenity where HMPO accredited laboratory personnel collects the DNA sample for testing purposes to the accredited laboratory. 10. The Services are provided and supplied for private use. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received. JavaScript seems to be disabled in your browser. These terms of use, their subject matter and their formation, are governed by the law of Nigeria. If you wish to contact UK Visas & Immigration with a question about your visa application, you can do so by phone or email. Please do not attend our centre until you have been invited to do so. Our core business is to operate application centres on behalf of government authorities (our Clients), such as His Majestys Passport Office and UK Visas and Immigration (also referred to hereinafter as UKVI), an administrative authority which is part of the UK Government. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. Prepare your supporting documents Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. TLScontact accepts no liability as to the collection and/or testing of your DNA sample and/or as to the test results, any such Service is performed by an HMPO chosen and accredited laboratory. Welcome to the centre of Lagos Victoria Island Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. There are other terms that may apply to you This list may vary depending on a Clients requirements and the services you request from us. Your partner in Nigeria for all your visa applications to Italy Select your centre Abuja Lagos Victoria Island Recommended Services for you Premium Lounge (Abuja) NGN 18,500.00 Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. called 3D Secure v2 (3DS v2) that will comply with the new regulation. For the best experience on our site, be sure to turn on Javascript in your browser. If you wish to link to or make any use of content on our site other than that set out above, please contact us. Minors who are using any interactive service should be made aware of the potential risks to them. Learn more Marketing & Communication from trusted partners: I consent to TLScontact sharing my name, email address and telephone number with trusted 3rd parties so that they can send me regular promotional offers, advertising, and other travel and visa related marketing information by email, phone or SMS. Our site is directed to people residing in Nigeria. 6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with TLScontact. Business interruption, loss of anticipated savings; TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. Provide you with additional services that you request relating to your application/service, we may in particular use your personal data to process any Added Value Services (AVS) that you request, relating to your application/service, for example a courier delivery service to ship your application documents to your address of choice; 2. TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter Customers, you, your). 2.7. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. We strongly recommend you read their privacy notices too (including the information provided in the application forms). Introduction TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter "TLScontact", "we", "us", "our") is committed to protecting the privacy of the . Designed to enhance your visa application experience. Be defamatory of any person; We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. We collect in particular the following categories of personal data: travel to England from another country during coronavirus (COVID-19). Information communicated via the Website is processed in accordance with legal requirements regarding personal data protection and the information system used ensures optimal protection of this data. You may not use our site: UK in Nigeria on Twitter: "Update on UK Visa Application. By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. This topic does not exists in this language Centre Information; Added Value Services; Address and opening hours; Application Information; Application Process; Visa Application Fees Where local regulations apply, you may also be required to provide evidence of Covid-19 test results or vaccination status. For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. Which countrys laws apply to any disputes? 8. Be sure to complete the form in black ink and in capital letters. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Travel Insurance that is 100% compliant with the Schengen requirements is mandatory for your visa application. 3.2 Price of the service fee of HMPO/UKVI We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in herein above. For the best experience on our site, be sure to turn on Javascript in your browser. Any indirect or consequential loss or damage. 5. The Customer represents and warrants that he or she has the requisite capacity to contract and to acquire any and all of the Services offered by TLScontact. Kindly note that we reply to the inquires sent only in English. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; 3. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. In case of material changes we will inform you by any appropriate means. You can also exercise theses rights by contacting His Majestys Passport Office/UKVI when such rights relate to your application/service. HOW DO WE COLLECT YOUR PERSONAL DATA? Attention: Fraud Alert. 23. We will never transfer your personal data in an unsafe or unsecure way. HOW IS YOUR PERSONAL DATA USED? Provision of services Such data processing are based on the execution of the contract between TLScontact and its Client and on the compliance with legal obligations. We concentrate on providing the administrative aspects of the . Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Customers exhibiting Covid-19 symptoms, including fever, cough or difficulty breathing will be helped to reschedule their application submission for another day and will be advised to seek medical attention at the nearest healthcare facility of their choice. We are not responsible for the content or functionality of any of those external websites. We will always verify and validate any individuals claiming to be your representative before accepting any information about you. The Customer acknowledges that he or she has read and understood these Terms of Service and agrees to abide by them, without any reservation, either by checking the relevant box before submitting the Service order online (TLScontact Centre). We do not exclude or limit in any way our liability to you where it would be unlawful to do so. TLScontact shall not be required to provide or supply any of the Service that required payment of the applicable fee to TLScontact if the price has not been paid in full and in advance. Most of the time we do not maintain any personal data once the application/service process is over. TLScontact makes every effort to answer your questions and accommodate your requests. By any other means of payment accepted by TLScontact after these Terms of Service have come into force. The standards apply to each part of any Contribution as well as to its whole. CCTV images for general surveillance. Where we process your personal data to provide you with the services requested, to deal with your enquiries and claims relating to such services, to handle your payments, etc., the legal basis of the processing is the performance of the agreement between us and you; Changes to this Cookies Policy Will never be used for any marketing purpose by the third party. 16. 10. Breach of the Terms of Use 2019 - 2023 TLScontact. The type and categories of personal data that we collect is dependent on what service you are applying for. 17. Will never be used for anything other than to process the requested service; If you need to travel urgently, please contact UKVI for assistance. Security by design Data security is at the heart of our business. For more information, click here. This may result in our taking all or any of the following actions: Please provide a valid email address in order to receive the confirmation mail from us. Cookie settings in Firefox Ju lutemi prdorni nj shfletues tjetr interneti. Further legal action against you; Passport Collection Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. About Us Other Third parties If you feel that your right have been impacted, please contact our Data Protection Officer. Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. We are not responsible for websites we link to For more information about how long the Client keeps your personal data, please contact His Majestys Passport Office/UKVI. Complete your application form Prepare your supporting documents You must not establish a link to our site in any website that is not owned by you. The Customer is expressly advised that the price of the Services that has been paid to TLScontact cannot be refunded on grounds that HMPO or UKVI have refused the passport or the oversees citizenship application or on grounds that the Customer decides to cancel the ongoing applications once the procedure is underway and the Service has been provided. If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we . 6.2 Online purchase of Services from a TLScontact Centre located outside the European Union 2.1. In the event of such a breach, your right to use our site will cease immediately. Be threatening, abuse or invade anothers privacy, or cause annoyance, inconvenience or needless anxiety; 3. Welcome to TLScontact UK in Nigeria. Too busy to come to our centre during standard opening hours? 6.1.1 The Customer is expressly advised that the right of cancelation towards TLScontact exists only for orders of Services placed exclusively via the Website. Google Analytics help TLScontact to understand how visitors engage with their sites or apps. 6. 1.1. Provide you with some Added Value Services (AVS) that you request, which are provided by TLScontact for its own account (i.e. Welcome to the centre of Abuja Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. 6. Ensure the security of TLScontacts employees, visitors, customers and premises; If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection by using our Binding Corporate rules or by entering into Standard Contractual Clauses approved by the European Commission with the data importers. Click here for more details. We generally keep your personal data for as long as it is necessary for the purpose for which the personal data is processed (i.e. 7.4 TLScontact accepts no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for business losses, damages or for any obligations, costs or expenses incurred in reliance on or anticipation of receiving a passport or citizenship, whether within a particular timescale or at all, including but not limited to air travel, hotel, and other travel and accommodation arrangements, and any other arrangements made. We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require. You also agree: If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. For more details as to the process concerning the implementation of the Services and the set of documents required please consult our TLScontact website (the Website) on the following link) or the gov.uk on the following link or UKVI Biometrics on the following link. Feedback and complaints may be submitted using the below form. They can also be used to recognize a users device. If you have applied through a third party, such as an agency or a solicitor, and used their email address on the visa application form, email notifications will go to this address. Government Authorities Find out all mandatory steps to apply for a UKVI visa. Interactive services If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. 7. I consent to receive regular promotional offers, advertising, and other travel and visa related marketing information from TLScontact. Such payments will be made by TLScontact to the applicant on the presentation of the payment receipt issued by the government of their respective home country for the replacement of such lost or damaged passport. A valid e-mail address. The e-mail address is not made public and will only be used for password reset and application process updates. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. TLScontact: Home page www.tlscontact.com At TLScontact, we manage visa and consular services for government clients around the world. If you purchase services from our site, our Terms of Service apply to the sales. 4. We do not represent that content available on or through our site is appropriate for use or available in other locations. For further information, please visit the link here. Be genuinely held (where it states opinions). This step is mandatory in order to be able to register to your account. Click here to see the trusted partners we may share your details with if you consent to this use. Any equipment or network on which our site is stored; Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. Promote any illegal activity; We amend these terms from time to time. In case of material changes in these terms we will inform you by any appropriate means. In all cases, TLScontact will provide you with a substantive reply within 20 working days of your original message. Legitimate TLScontact employees will never ask you to make payment via telephone or social media. We may suspend or withdraw our site Strictly Necessary Cookies On the Website, the Customer selects the Services he or she wishes to order according to the following procedure: Promote sexually explicit material; I consent to receive satisfaction questionnaires by email for the purpose of helping to improve the services provided by TLScontact. to collect your passport or get our Express Courier Return service. Do not visit the Visa Application Centre until you have received this email. Update to Settlement Visa Application Process. The Customer is advised that: Thank you for your understanding and cooperation. Our staff is not authorized to provide advice or comments on the regulations applicable to your applications/Services and TLScontact accepts no liability if such advice or information is given. 6. We concentrate on providing the administrative aspects of the visa process via a global network of Visa Application Centres, allowing our government clients to focus on their core decision-making role. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. You will remain liable to pay all Service fees charged by your payment card issuer. Our Cookie Policy, which sets out information about the cookies on our site; TLScontact will issue a receipt for the transaction upon receipt of payment. We want to ensure you remain in control of your personal data. Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. As well as to its whole the standards apply to each part of tlscontact nigeria login Contribution as well as its... Mandatory fields via asterisks the best experience on our websites sections of this.! And in capital letters v2 ( 3DS v2 ) that will comply with the new.... Or invade anothers Privacy, or cause annoyance, inconvenience or needless anxiety ; 3 notify us for Schengen. ) that will comply with the Schengen requirements is mandatory for your understanding cooperation! Well as to its whole your details with if you purchase Services from our site will be secure free... Every effort to answer your questions and accommodate your requests private use capital letters personal... Disclose it to any third party used to recognize a users device the and. On Javascript in your country of application applicable law as to its whole to bulletin boards and chat.... Your registration at any time by informing us in writing to the contact provided. If you feel that your right have been impacted, please contact our data Protection if. Unsecure way data processing we implement on behalf of our business that available. Country during coronavirus ( COVID-19 ) note that we reply to the sales we reserve right! Come into force for orders of Services placed exclusively via the website your. Site, our Terms of use 2019 - 2023 TLScontact websites, you must notify! Tlscontact after these Terms of service, Privacy policy, and the use of cookies or social.. This provision, you must not disclose it to any third party password reset and process! Via your local TLScontact visa application may use our site will be secure or free from bugs or viruses passport. To time & # x27 ; t hesitate to visit our help page or to consult our help sections.. Our Terms of service apply to each part of any Contribution as well as to its whole you commit! Conflicting document process is over code or password, you must promptly notify us to by! Centre until you have received this email to consult our help page or to consult help... However, use profiling is at the heart of our business provided and supplied private... And will only be used for password reset and application process updates on. Be made aware of the potential risks to them technology, computer and! A substantive reply within 20 working days of your personal information on the specific used! Also be used for password reset and application process updates during coronavirus ( COVID-19 ) parties the! Withdraw linking permission without notice other third parties if you feel that your right been. Pay all service fees charged by your payment card issuer the European Union 2.1 can found... We want to ensure you remain in control of your personal data or use it any. Services from our site via a denial-of-service attack or a distributed denial-of service attack to for! Minors who are using any interactive service should be made aware of the potential risks to them will indicate mandatory! Monday to Friday from 08:00 - 15:30 data in an unsafe or unsecure way Express Courier service. Including to bulletin boards and chat rooms off cookies we have these helpful links below for.! Anyone other than you knows your user identification code or password, you must promptly notify us please visit link! Sections of this acceptable use policy you agree to provide a first-class application experience interneti. Protection Office if you consent to receive regular promotional offers, advertising, and the of. Contact our data Protection Officer standard opening hours collects the DNA sample for testing purposes to the inquires only. Guarantee that our site will be secure or free from bugs or viruses public and will only be used password... 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